
“What have I done? What am I doing here?”
Any long-distance runner who says that he has never had this thought at the beginning of a marathon or a long race, is probably lying…….
This sensation is not much different from that on a first day at a new veterinary clinic, even after years of experience. There will always be something that does not work, that can not be found, or that is done differently from the routine one is used to. In addition to this, you can bet, that upon your arrival, something will happen, that has never happened or seen before. In all of these situations, staying calm, not to panic and working through the problem is the best and the only solution – keep it steady and carry on running…..
The day had started quite well. Despite a journey of more than 400 kilometres, I had arrived early enough, that I had managed to check in at my hotel before reaching the clinic with an hour to spare, before the beginning of the night shift.

It was the first veterinary hospital I had worked at, with its own supermarket and its own petrol station and I do not think that there are many other clinics with the same amenities.

Adding to the list of novelties was an elevator just for cars, that provided a comfortable ride into the company car park. As cars could enter the lift from both sides, I could remain seated and operate the buttons, even with the steering wheel on the right side.

Once I had changed into scrubs and had introduced myself to everyone, I started by getting familiarised with the available hardware and tried, but failed, to access the clinic programme. The problem was that I had not received any log in details and I secretly cursed myself for not having checked on this in advance. At least, my early arrival paid now off and after a few phone calls, this issue was resolved, well before the first consultation.
And yet, I still could not access the system.
Typing in the security password, that very sensibly was taped on to the keyboard, three times and double checking my spelling, the beast still refused to budge.
Feeling already at this point absolutely useless, I had no choice but to ask the nurse again….
“Ah, that one…. nothing to worry – there is a typo in the password. Just omit the “i” and it should work!” was the short, but extremely helpful reply.
Another first…. a password with a spelling mistake!…. keep it steady, carry on running…..
Thankfully, the day team had done excellent work and only three patients had remained as in-patients in addition to a bird of prey that had been clipped by a car but was already recovering fast and visibly unimpressed being confined to a cage.
Then my first patients arrived – all cats – and after three consultations, I had already admitted another three patients to look after for the night. My luck was slowly fading …..
The role of the night team is primarily that of care takers. Look after the patients in your care and try to get them as stable and comfortable through the night, and unless seriously concerned, try to avoid interfering too much with the treatment plan, that had been set up by the far more numerous and often more qualified day team. In addition to this, attend to any new patients that are arriving and following a basic triage, provide advice and treatment and decide, if a patient would be ambulant (the preferred option for all sides involved), had to stay or – and here was the difference to our “human’’ colleagues – if euthanasia had to be considered.
Sadly, in emergency clinics, the last group is clearly overrepresented compared with the case load of general practitioners.
Following the first three admissions, the number of new cases started to drop and for the remaining patients, just ambulatory care was needed. Once the new admissions had been placed on fluids and stabilised, there was time to write up all the patients that had been seen and to update the local colleagues about the care our mutual patients had received. Not for the first time I thought that modern technology had made the writing of clinical notes so much easier, that progressively more information had to be recorded, which as a result, increased the time that was spend on this task. Somehow, I have my doubts that AI supported recording devices will be able to change this….
At about three in the morning, the waiting room was empty and all hospitalised patients including the raptor were looked after, so that there was the chance for some rest. Only now I realised, that I had survived the whole evening without a single cup of coffee, which was unusual, as so far, I had not found a veterinary practice in Switzerland without a high-end coffee machine, that provided midnight oil of a truly addictive quality.
Despite having a room to rest, I struggled to find any sleep and I was just about to start entertaining myself with the veterinary journals that had accumulated over the previous weeks, when the nurse informed me, that three dogs had arrived at the same time: one with breathing difficulties, one with a heart condition and one with bloody diarrhoea. The journals clearly had to wait….
(to be continued…)









































































































